Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Account information: name, email address, username, organization, billing contact details, and other information you provide when registering or managing an account.
• Customer content: video files, metadata, transcripts, outputs, and other materials you upload or generate through the Services.
• Usage and technical data: log data, device and browser information, IP address, timestamps, feature usage, and diagnostic information related to your use of the Services.
• Communications: messages you send to us, including support requests, sales inquiries, and contact form submissions.
• Payment information: billing details processed by our payment providers. We do not store full payment card numbers on our servers.

2. How we use information

We use collected information to:

• Provide, operate, maintain, and improve the Services
• Process video content and deliver requested intelligence outputs
• Authenticate users and manage accounts
• Process payments and manage subscriptions or enterprise arrangements
• Communicate with you about the Services, support, security, and product updates
• Monitor usage, troubleshoot issues, and protect against fraud or abuse
• Comply with legal obligations and enforce our terms and policies

3. How we share information

We may share information in the following circumstances:

• Service providers: with vendors who help us operate the Services, such as hosting, analytics, payment processing, email delivery, and customer support providers, subject to contractual obligations.
• Legal and safety: when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
• With your direction: when you request or authorize us to share information.

We do not sell personal information.

4. Customer content and model training

You retain ownership of content you submit to the Services. We process customer content only to provide and improve the Services for your account, unless otherwise agreed in writing. Customer recordings and outputs are not used to train public models.

5. Data retention

We retain information for as long as needed to provide the Services, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with applicable law. Retention periods may vary based on account type, deployment configuration, and enterprise agreements.

6. Security

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

Depending on your location and account type, you may have rights to access, correct, delete, or restrict certain processing of your personal information. You may update account information through your account settings where available, or contact us to make a request.

8. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand usage, and support analytics and security. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. International users

If you access the Services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. Those countries may have different data protection laws than your jurisdiction.

10. Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at hi@luminacore.ai or through our contact page.

LuminaCore AI | Palo Alto, CA, USA